Reputation Systems FAQ.

Frequently asked questions.

What is Reputation Systems?

Reputation Systems is reputation management software from Multisystems that helps businesses monitor, analyze, and respond to online reviews. It connects reviews from 30+ platforms — including Google, Yelp, TripAdvisor, Facebook, Trustpilot, and Booking.com — into one inbox, drafts on-brand replies with AI that a team member approves before publishing, and turns review text into sentiment trends, topic insights, and prioritized action plans through its Growth Advisor.

Which review platforms are supported?

30+ platforms including Google, Yelp, TripAdvisor, Facebook, Trustpilot, Booking.com, Expedia, Airbnb, OpenTable, DoorDash, G2, Glassdoor, and Zillow, plus social mention tracking for Instagram, TikTok, LinkedIn, and Reddit. Enterprise plans add custom review sources.

How quickly are new reviews detected?

Most reviews appear in your dashboard within minutes after supported platforms sync. Low-rating reviews trigger alerts so a human can step in first when it matters.

Will AI replies actually sound like us?

Yes — the AI is trained on your tone preferences and past responses, and every draft is personalized to the specific review. Nothing posts without your approval, and you can edit any draft before it goes out.

Can I still write my own responses?

Of course. AI drafts are suggestions, not mandates. Your team reviews every response before it goes live — edit, rewrite, or approve as-is. The AI handles the drafting; your team keeps the human touch.

What does Reputation Systems cost?

Pricing is scoped to your locations and confirmed in a demo, and there is a free tier for basic Google monitoring at a single location. Book a demo at /demo and we will give you a clear scope for your setup.

Do I need a credit card to start?

No. The free tier covers 1 location with Google monitoring and 5 AI replies per month — no credit card, no time limit. Paid trials are also card-free, and you can cancel anytime.

Who is Reputation Systems built for?

Businesses that reviews decide: hotels and hospitality, restaurants, dental and healthcare practices, financial services, car dealerships, and franchises and agencies — from a single location to multi-location portfolios on one dashboard.

How does this fit with the other Multisystems products?

Reputation Systems is one of seven Multisystems products built for hospitality and local business. Each product stands alone — they do not share data today — and one Multisystems account at accounts.multisystems.ai opens all of them.

How is our data protected?

Privacy-first data handling, access controls, and limited data use. Your data stays yours — it is never sold and never used to train models for other companies.

Does Reputation Systems collect reviews too?

No. Reputation Systems answers, monitors and analyses reviews that already exist. Collecting them at the spot — a QR code, NFC tag or link at the front desk, the bar or a table — is Review Systems, the free sibling product at multisystems.ai/products/review-systems. Collect them there. Answer them here.