Commission Reclaim
200+ automated audit rules that scan every Expedia and Booking.com reservation to recover erroneous OTA commissions your property should never have been charged.
OTA Commissions Are Quietly Draining Your Revenue
Between no-show charges, cancelled-booking commissions, and rate discrepancies, hotels are paying OTAs for revenue they never earned. Most properties don't even know it's happening.
3-5%
of OTA revenue lost to erroneous commissions every year
15-25%
commission charged on no-shows that should be waived or reduced
48 hrs
Booking.com dispute deadline — miss it and you absorb the charge
How Reclaim Works
From connection to recovery in five steps. No spreadsheets, no manual reconciliation, no missed deadlines.
Connect Your OTA Accounts
Link your Expedia and Booking.com extranet credentials securely. OTA Systems pulls reservation, invoice, and commission data automatically — no CSV uploads, no manual data entry.
System Scans Every Booking
Our engine runs 200+ audit rules against each reservation. It cross-references commission rates, cancellation policies, no-show statuses, rate plans, and virtual card settlements to identify discrepancies.
Flags Discrepancies Instantly
Every erroneous charge is flagged with the exact rule it violates, the amount overcharged, and the supporting evidence — reservation ID, policy terms, and expected vs. actual commission.
Prepares Dispute Package
For each flagged charge, the system generates a ready-to-submit dispute with all required documentation — saving your team hours of manual evidence gathering and form filling.
Deep-Links to OTA Extranet
One click takes you directly to the relevant reservation or invoice in the Expedia or Booking.com extranet. No searching, no navigating — just review, confirm, and submit.
What Reclaim Audits
Five categories of commission errors that silently erode your OTA revenue — each covered by dozens of specialized audit rules.
No-Shows (Waived & Unwaived)
Detects when OTAs charge full commission on no-show reservations where the cancellation policy should have waived or reduced the fee. Catches both waived and unwaived no-show discrepancies.
Waived Cancellations
Identifies reservations cancelled within the free cancellation window where the OTA still charged a commission. Cross-references cancellation timestamps against policy deadlines.
Early Departures
Flags cases where guests checked out early but the OTA charged commission on the full original stay length. Recovers the commission on nights not consumed.
Virtual Card Gaps
Catches discrepancies between the virtual card payment received and the commission deducted. Identifies timing gaps, partial payments, and settlement mismatches.
Rate Discrepancies
Detects when the commission percentage applied differs from the contractually agreed rate for a specific rate plan, promotion, or channel. Catches silent rate overrides.
The Coastal Resort: Before & After
A 150-room resort property switched from manual OTA reconciliation to Commission Reclaim. Here's what changed in the first year.
Before
- Reconciliation Method: Manual spreadsheet comparison
- Time to Reconcile: 8-12 hours per month
- Errors Caught: ~30% of discrepancies
- Dispute Success Rate: 45% (incomplete evidence)
- Annual Revenue Lost: $18,000+ in erroneous commissions
After
- Reconciliation Method: Automated 200+ rule audit
- Time to Reconcile: Under 15 minutes per month
- Errors Caught: 98% of discrepancies
- Dispute Success Rate: 92% (full evidence package)
- Annual Revenue Recovered: $14,400+ back to the hotel
$14,400+ recovered in the first year
From 8-12 hours of manual reconciliation per month to under 15 minutes — with 3x more discrepancies caught.
Frequently Asked Questions
Common questions about the commission recovery process.
Explore OTA Systems
Commission Reclaim is one part of a complete OTA management platform. See what else OTA Systems can do for your property.
Stop Paying Commissions You Don't Owe
Every month without automated auditing is money walking out the door. Start recovering erroneous OTA commissions today at just $99/property/month.